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0%
drop in overtime costs
0%
reduction in overall employer costs
0hour
reduction per week in staff scheduling time

Lucille Edick | Hungry Lion

“Our employer cost has remained stable, even with our expansion of new stores and our overtime used to be 10 percent of our employer cost, this has significantly reduced to about 7 percent. And there has been a 22 percent drop in overtime across all the countries that we service.”

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Client

Hungry Lion

Location

Johannesburg, South Africa

Type of industry

Quick Service Restaurant

Business Unit

Digital Business

About Hungry Lion

Managing a business across borders and over vast distances resulted in challenges with scheduling staff. They needed to match the exact shifts they were required to work while paying their staff for the hours worked according to those schedules, particularly for their cashiers. The business relied on a manual scheduling system, clocking and payment processes resulting in payroll and productivity inefficiencies, and poor resource allocation during peak or off-peak hours. This ultimately impacted their customer satisfaction metrics and they had an extremely high payroll.

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Overtime has decreased

by 22% in all countries

Hungry Lion serves.

The business challenge

Managing a business across borders and over vast distances resulted in challenges with scheduling staff. They needed to match the exact shifts they were required to work while paying their staff for the hours worked according to those schedules, particularly for their cashiers. The business relied on a manual scheduling system, clocking and payment processes resulting in payroll and productivity inefficiencies, and poor resource allocation during peak or off-peak hours. This ultimately this impacted their customer satisfaction metrics and they had an extremely high payroll.

"It used to take me four hours to finish a staffing schedule; right now it's one hour and then I'm done."

Mokgadi Seepa  |  Store Manager – Alex Mall

The solution

Hungry Lion partnered with us to implement and integrate UKG Dimensions - a real-time, people-centric, workforce management solution—and Servios Cashier Scorecard which provides data-driven insights drawn from artificial intelligence, automated system checks, cloud computing and live dashboards to track individual performance. Together these solutions enabled the business to leverage data-driven insights to fundamentally shift their business processes and empower their teams and the decisions they need to make in their day-to-day operations. 

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Reduce the complexity and cost of a large distributed workforce
with intelligent workforce automation

Supervising, scheduling and engaging your people can be challenging. We remove that challenge and reduce your payroll expense by up to 3% through intelligent AI-driven workforce automation.
 
Learn More

The benefits

Store managers were empowered to reduce their daily administrative time by four hours per week and can optimally-manage now-automated operations such as shift swaps. They can also view availability and create long-term work schedules for flexible work-life balance and create leave requests all in a single-screen view. They can also monitor individual staff members’ performance and schedule the best

Hungry Lion now have stability in their business processes which is critical for them during their accelerated growth period. Not only this, but with complex data processing having been eliminated, analysts at enterprise level are able to leverage this improved productivity in their forecasting. 

"System integration into various other systems used also ensures that clicking and labour adds value into other areas of the business. In addition, providing our users with self-service options reduce stores' reliance on the head office and thus lowers the number of calls to the support desk."

Shalendra Singh  |  Head of Information Technology – Hungry Lion.

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